Buying from DCR Systems comes with support.

Back up service

When investing in equipment from DCR Systems, customers acquire cutting-edge technology and gain access to a robust after-sales support system that sets a new standard in customer service. DCR Systems understands the importance of ongoing assistance, and our commitment extends well beyond the point of purchase.

The company offers a comprehensive after-sales support program, ensuring that customers can access timely technical assistance, troubleshooting guidance, and necessary resources for optimal equipment utilisation. Moreover, DCR Systems provides the option to extend warranties and service plans, allowing customers to tailor our support package according to their specific needs and preferences. This approach not only fosters a sense of confidence in the reliability of DCR equipment but also reinforces the company’s dedication to long-term customer satisfaction and the success of businesses that rely on our advanced technologies.

Back up service
remote-accessible-software icon
Remote accessible software
extended-warranty-available icon
Extended warranty available
dedicated-service-and-support-team icon
Dedicated service and support team

GIVING YOU PEACE OF MIND

When you choose DCR Systems for your equipment needs, you’re not just making a purchase but investing in confidence and peace of mind. Our commitment to customer satisfaction goes beyond delivering cutting-edge technology – it extends to a comprehensive after-sales support system designed to ensure your success. With DCR Systems, your purchase comes with the assurance that expert assistance is just a click or call away. Our dedicated support team is here to guide you through any challenges, providing timely solutions and invaluable expertise. Purchase confidently, knowing that DCR Systems is not just selling equipment; we deliver a seamless experience and a partnership that prioritises your success.

Back up service
Back up service high visibility
troubleshoot icon

Troubleshooting from DCR HQ

Unparalleled control and convenience with DCR Systems’ cutting-edge software integrated into the DCR Pro. Our innovative software allows for remote access, enabling us to monitor and optimise the performance of your DCR Pro Alloy Wheel Lathe from anywhere. With this remote functionality, we can oversee critical aspects such as cutting speed, depth, and the number of wheels cut. Additionally, our advanced monitoring system lets us keep a close eye on the temperature of motors and spindle spinning speed. This proactive approach allows us to provide real-time troubleshooting, ensuring seamless operation and minimising downtime. Trust in DCR Systems’ software to empower your machining capabilities and offer the peace of mind that comes with expert, remote support tailored to enhance your overall experience with the DCR Pro.

DIAMOND CARE PLAN

Diamond Care Plan is an optional but invaluable addition to your investment in the DCR Pro Alloy Wheel Lathe and H2O Blaster. Elevate your ownership experience with extended coverage that goes beyond the standard warranty, providing enhanced protection and peace of mind for the long run. Subscribers to the Diamond Care Plan enjoy comprehensive coverage and benefit from exclusive perks, including substantial discounts on parts and labour. Plan subscribers receive complimentary diamond tips to ensure your equipment remains in top-notch condition. Subscribers to the Diamond Care Plan enjoy comprehensive coverage and benefit from exclusive perks, including extra cutting tips and substantial discounts on parts and labour.

Back up service wheel cutting close up
Back up service

Kings Fleet

Partnering with Kings Fleet Services Limited, we offer UK-wide next-day servicing for our complete range of machines. All Kings Fleet staff are trained by our DCR Systems trainers and technicians in our UK headquarters in Portsmouth, ensuring continuity of service. Kings Fleet, as well as being our van builders, also offers complete safety service to customers.

Air Check Services

Air Check Services is our partner in commissioning and servicing our wheel centres. They specialise in LEV testing, Breathing Air testing and PAT testing. Again, all staff are trained by DCR, giving them knowledge of the DCR Systems range of machines and solutions.

Back up service

EXPERT TRAINING

With DCR Systems, we ensure all our customers are up to speed with their purchased equipment. With the DCR Pro, we ensure all users are trained BY DCR, ensuring continuity with the lathe usage.
workshop

OUR PRODUCTS & SOLUTIONS

The DCR Systems’ extensive range of alloy wheel refinishing equipment gives the complete solution to alloy wheel repair for any workshop.

Want to learn more about our Wheel Repair Equipment?

Download a free copy of our latest brochure straight to your inbox!