Expert Aftercare
SERVICES
The DCR Systems team are dedicated to providing ongoing support for customers. We deliver collaborative training, back up services and aftercare support for a long-lasting partnership that goes beyond the machines themselves.
EXPERT TRAINING
Extensive training delivered by the DCR wheel refurbishment technicians to first time users or experienced alloy wheel technicians to carry out cosmetic diamond cut alloy wheel damage using The DCR-Pro machine.
BACK UP SERVICE
Our in house UK based support team along with our nominated service partners at Kings Fleet, means that we can swift response times. This is backed up with online and telephone support.
Outside the UK, we are growing a network of support and service teams as we grow.
EXTENDED WARRANTIES
All our machines come with a warranty and support through year one of operation. Still, for those looking for extra peace of mind, we offer our Diamond Care Plan, which provides an extended warranty and discounts on services and consumables.
DCR SYSTEMS CONSUMABLE ONLINE
The range of DCR Systems machines doesn’t need a lot of consumables, but when you do need them, we have our convenient DCR shop with everything you can need. Buy everything online, from diamond-cutting lathe tips for the DCR pro to aggregate for our H2O Blaster.
GLOBAL CONTROL THROUGH
OUR LENZE PORTAL
Using our Lenze software portal, we can help monitor your DCR Pro from the UK anywhere in the world 24/7. The portal helps us –
- Diagnose and assist with any issues remotely.
- Software updates when changes are needed.
- Observe current cutting profiles.
- Feedback to our engineer important information
- Monitor wheel cut count.
- Monitor wheel cut average material removed.
- Give managers and owners access to monitor essential KPIs of their machines in a company for those who have upgraded their service.
ABOUT DCR SYSTEMS
Here at DCR Systems, we are very proud to not only be the only UK manufacturer of alloy wheel lathes and other alloy wheel refurbishment equipment but also the fact we make these machines in our home city of Portsmouth.
OUR PRODUCTS & SOLUTIONS
DCR Systems has grown from the need to repair alloy wheels on cars and save landfills and scraping. Our range of SMART repair alloy wheel refurbishment machines allows for a complete workshop solution, mobile solution or even our famous Wheel Centre. Check out our range of machines with the link below.
